LED Retrofit Kits Warranty

Delux-Leds
Retrofit KitWarranty

5 / 10 YEARS

10 Year ( 50,000 Hours ) LED Warranty
5 Year ( 25,000 Hours ) Driver Warranty

Delux-Leds– 5/10 Year Retrofit Kits Warranty

Our 5 / 10 Year Retrofit Kits Warranty Applies only to our Delux-Leds range of LED Retrofit Kits.
Other (non-retrofit kit) Delux-Leds LED lighting products have our standard 3 Year Warranty.
The warranty terms and conditions of sale are defined in full in our standard terms and conditions. A summary of our
5 / 10 Warranty is presented below:-

5/10 Year Retrofit Kit Warranty (Summary)

Subject to the exclusions set forth below and in our standard terms and conditions, the Delux-Leds 5/10 Year Retrofit Kit Warranty applies only to Delux-Leds Retrofit Kit products and provides a ten (10) Year or 50,000 operating hours warranty (whichever is reached first) on the LEDs, Heat Sink, Y-Bracket Mounting and Five (5) year or 25,000 operating hours (whichever is reached first) warranty on the LED Driver, fan and all remaining components. Delux-Leds warrants the
retrofit products against defects in manufacture and workmanship for the warranty period. The warranty period
commences on the date of sale shown on the original customer purchase receipt. This warranty is extended only to the original purchaser.

The products will only be warranted if installed by a qualified Electrical Contractor and if used within the operating parameters specified for the products and installed and operated according to the instructions provided with the
product. Reflectors and other internal baffles or area dividers MUST be removed. The LED protective cover on the
Delux-Leds retrofit MUST be removed.
Failure of one or more LEDs shall not be considered a product failure nor qualify for a warranty claim unless the number of LEDs that have failed exceeds TEN Percent (10%) of the total number of LEDs on the LED product. LED chips have a sealed lens – broken lenses on the LED chip, scuff marks or other apparent signs of mishandling may void the warranty.

Warranties will only be valid if proof of purchase is supplied. Delux-Leds may also require proof of installation by a Qualified Electrical Contractor.

Delux-Leds will only accept returned items with prior authorization in the form of a Returned Material Authorization (RMA). An RMA may be obtained by contacting Delux-Leds.
If during the warranty period, Delux-Leds determines, at its sole discretion, the Product(s) are defective, Delux-Leds, at its option, will repair or replace the Product(s) with the same or a functionally equivalent products free of charge.

Return Policy

Delux-Leds will replace or repair defective products after our inspection of the returned products to determine if the defects are covered by the terms of the warranty. In addition to the conditions described above, the Delux-Leds warranty will be voided by following conditions:

  • Product has been modified.
  • Product was subjected to abnormal stresses or operating conditions.
  • Product was not installed or maintained according to installation instructions.
  • Other damages caused after receipt of product by customer or a third party.
  • Force Majeure and other act of God; vandalism; fire; power failure; improper power supply;
    power surges or dips; excessive switching; induced vibration; animal or insect activity;
    fault, misuse or negligence by customer or a third party.

Claim and Return Procedure

Visit http://www.delux-leds.com.au and use the contact form, email address or phone number to request an RMA.
After receipt of the RMA, ship the product freight pre-paid to the address provided with the RMA.
Include the following information:

  • Customer name, address, phone number and email address.
  • Product part number.
  • Copy of original purchase receipt.
  • Reason for return and pictures of product and the fixture that the product was installed in.

THIS LIMITED WARRANTY REPRESENTS THE TOTAL LIABILITY OF DELUX-LEDS (& EACH OF ITS SUBSIDIARIES AND RELATED ENTITIES AND ANY SUCCESSORS AND ASSIGNS), ITS OFFICERS, MEMBERS, EMPLOYEES OR AGENTS, FOR ANY PART OR PRODUCT. DELUX-LEDS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. DELUX-LEDS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.